Lyndon
Pascua Jr.

MSP technician covering off-hours maintenance, Microsoft 365, endpoints and backup recovery

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About

I help MSPs keep their clients running, during the working day and after hours.

I look after off-hours maintenance for multiple MSP clients and own their backup recovery testing. Since 2024 I've also worked across Microsoft 365 and Entra, user onboarding and offboarding, endpoint patching through RMM, MFA rollouts and security alerts, mostly in HaloPSA, Autotask and ConnectWise. I document as I go so the next person on a ticket doesn't start from scratch.

Backup and recovery is a big part of the role. I run monthly restore tests from Datto SaaS Protect, quarterly Datto BCDR virtualization tests, and Veeam test restores of Hyper-V machines without affecting production.

Before IT, I studied communication and worked in customer-facing jobs, so clients get clear updates from me in plain language. Outside work I run a Proxmox and Active Directory lab at home.

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What I take off your plate

Toolkit

12Core systems
Microsoft 365, Entra, Exchange, Intune, Microsoft Defender, SharePoint Online, OneDrive, Teams, Google Workspace, Windows Server, Active Directory, Remote Desktop Services
9Remote management & PSA
NinjaOne, Datto RMM, N-able, ScreenConnect, Splashtop, ConnectWise, Autotask, Syncro, HaloPSA
10Security
SentinelOne, Huntress, RocketCyber, SaaS Alerts, RapidFire Tools VulScan, Vonahi vPenTest, ThreatLocker, AutoElevate, Duo Security, Proofpoint
4Backup & disaster recovery
Datto BCDR, Datto SaaS Protect, Veeam Backup & Replication, CubeBackup
5Infrastructure & virtualization
Hyper-V, Proxmox, Docker, Synology, TrueNAS
3Documentation & assets
IT Glue, Hudu, Snipe-IT

Experience

2024 – Present MSP Support & Systems Technician Remote MSP clients

I work day-to-day support tickets for multiple MSP clients: user onboarding and offboarding, Microsoft 365 and mailbox requests, license changes, and hardware, software and network issues. I resolve them remotely and keep users updated until each ticket closes.

Off hours, I run maintenance windows, patch endpoints through RMM and roll out MFA. I also write knowledge base articles for recurring issues.

On the security side, I monitor and triage alerts from our EDR tools, RocketCyber (Kaseya's SOC and SIEM) and SaaS Alerts. I also manage vulnerability scanning with RapidFire Tools VulScan and penetration testing with Vonahi vPenTest, review the findings, and remediate the affected endpoints.

Backup and recovery testing is part of the role too. Each month I restore OneDrive, mailbox, Teams and SharePoint data from Datto SaaS Protect and check it for integrity, and each quarter I run Datto BCDR virtualization tests to confirm servers and services come back up.

With Veeam I back up Hyper-V virtual machines and test restores without affecting production. I also recover and test endpoint cloud backups, and run two CubeBackup instances, one local and one in Docker, as redundant backups of Google Drive.

Microsoft 365, Google Workspace, HaloPSA, Autotask, ConnectWise, Syncro, NinjaOne, N-able, Datto RMM, ThreatLocker, SentinelOne, Huntress, RocketCyber, SaaS Alerts, VulScan, vPenTest, Datto BCDR, Datto SaaS Protect, Veeam Backup & Replication, Hyper-V, CubeBackup, Docker, IT Glue, Hudu, Snipe-IT

2022 – 2023 Marketing Head NPMCN Digital Trading

Led marketing for a fast-growing eCommerce startup selling across Facebook Marketplace, TikTok Shop, Shopee and Lazada.

Ran branding, campaigns and content, and coordinated the marketing, fulfillment and customer service teams, which meant balancing priorities and people much as I do in MSP work today.

2020 – 2021 Photographer Great Image

Worked across multiple branches of Great Image, one of the largest photography studio brands in the Philippines with more than 85 branches nationwide.

Served customers face to face every day, set up and maintained studio equipment, and kept service quality consistent from branch to branch.

2018 – 2019 Corporate Communications Intern Light Rail Manila Corporation

Assisted with corporate communications, administrative coordination, documentation, internal communications, event planning and media coverage.

Supported public relations work, content production and the company's communications workflows.

Homelab projects

Where I build and break things before they reach a client.

Home network on TP-Link Omada

Built a managed home network using a TP-Link ER605 router, an Omada 8-port switch and an EAP110 outdoor access point, which extends Wi-Fi coverage across the whole block. The Omada controller is self-hosted on a local server and manages every access point, from adoption to configuration.

The network handles static IP assignments and VLAN-style device segmentation, and it connects every device in the house, including smart TVs and desktop workstations. All cabling is custom: hand-crimped RJ45 patch cables for the patch panel and outdoor-rated Cat6 runs for longer distances.

TP-Link ER605, Omada Controller, EAP110 Outdoor AP, patch panel, Cat6 cabling, static IP management, network design

Proxmox virtualization lab

A Proxmox hypervisor host runs multiple VMs and LXC containers. The lab includes several Linux VMs for distro testing, a Windows Server instance, and an Active Directory domain controller with domain-joined VMs for hands-on practice with AD policies and user onboarding workflows.

A dedicated VM runs Docker with several self-hosted applications, including IT documentation tools, a remote desktop solution and a ticketing system, so I can practice in a setup that mirrors a real MSP environment.

Proxmox, Docker, Active Directory, Windows Server, Linux, LXC containers, self-hosted apps, remote desktop, ticketing system

TrueNAS Scale storage and media server

Repurposed a desktop into a NAS with four 1TB drives, testing TrueNAS Core, OpenMediaVault and CasaOS before settling on TrueNAS Scale for its stability and app ecosystem.

Deployed a media server built around Jellyfin and automated with the arr stack: Sonarr, Radarr and Prowlarr manage content, and Overseerr handles requests. Also set up SMB shares for the local network, plus remote access from off-site.

TrueNAS Scale, Jellyfin, Sonarr, Radarr, Prowlarr, Overseerr, SMB shares, remote access

Education

2016 – 2019 BA Communication, Broadcasting Lyceum of the Philippines University – Cavite

Public Relations Officer, Technical Director, Creatives Committee, Student Government

2012 – 2016 High school diploma, STEM strand Angelicum Immanuel Montessori, General Trias

Contact

Need someone you can trust with your clients' systems, after hours or any time? I'm available now for remote contract or full-time roles.

lyndon.pascuajr@solcredio.com

Tell me about your team, your stack and the hours you need covered. I'm based in the Philippines (GMT+8) and work remotely.

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